Request a Quote
Find out first how much you can go to spend and ask us for more information on our contact page.
Search
START TYPING AND PRESS ENTER TO SEARCH
Main Duties:
Operational Excellence: Execute all operational procedures as outlined in the Franchise Operation Manual, including opening and closing protocols, inventory management, supply ordering, and compliance with health and safety regulations.
Customer Service: Ensure all customer interactions adhere to the service standards set forth in the Franchise Operation Manual and company policies. Address customer inquiries, feedback, and concerns promptly and professionally, maintaining a consistent level of excellent customer service.
Staff Management: Recruit, train, and manage a team of staff members according to the guidelines provided in the Franchise Operation Manual. Monitor staff performance, deliver feedback, and facilitate ongoing training to uphold the prescribed service quality.
Scheduling: Create and manage staff schedules in line with the labour law. Ensure adequate coverage during peak hours and special events while optimizing labour costs.
Sales and Revenue Generation: Implement strategies in close cooperation with operation manager to increase sales, meet revenue targets, and execute promotions, upselling techniques, and suggestive selling practices effectively.
Financial Management: Adhere to the financial procedures set by the company’s management. Monitor expenses, manage the outlet’s budget, and ensure compliance with cash handling and reporting protocols. Generate financial reports and conduct analysis to identify areas for improvement.
Quality Control: Maintain the consistency and quality of food, beverages, and service as specified in the Franchise Operation Manual. Regularly conduct inspections to ensure cleanliness, hygiene, and overall outlet presentation meet prescribed standards.
Inventory Control: Follow the inventory control processes laid out in the Franchise Operation Manual. Monitor inventory levels, track stock rotation, and manage ordering to minimize waste and ensure timely availability of ingredients and supplies.
Menu Management: Collaborate with the corporate team to implement menu changes, new offerings, and special promotions. Utilize customer feedback to contribute to menu development decisions.
Communication: Foster clear and effective communication within the outlet team and with the corporate office, adhering to the communication protocols outlined in the Franchise Operation Manual. Keep staff informed about company policies, updates, and operational changes.
Problem Solving: Address and resolve operational challenges, customer complaints, and employee issues promptly, following the procedures set forth in the Franchise Operation Manual and the company policies, to maintain a harmonious and efficient work environment.
With Wedding WordPress Theme you will have everything you need to create a memorable and enchanting online presence. Start create your dream wedding site today.
Find out first how much you can go to spend and ask us for more information on our contact page.